Shipping and exchange policy
Last updated 5 November 2026
Shipping: online delivery only
Everything we sell is delivered online. There are no physical goods and nothing is shipped.
Live programs: joining details are emailed before the start date. 1:1 sessions: you choose a time after paying, or we contact you within 24 hours to fix one. Recorded courses: access details are emailed after payment.
Exchange
As there are no physical goods, there are no product exchanges. Before a live program starts, you can ask to move to a later batch of the same program, subject to seat availability. A 1:1 session can be rescheduled as described in our refund and cancellation policy.
For any change to your order, write to REPLACE@example.com with your order reference.